Delete Your Kutlerri Account

How to request deletion

1. 1

   Email us from your account address

   Send an email to support@kutlerri.ai from the email address registered to your Kutlerri account. We use this to verify that you own the account.

2. 2

   Use the subject line "Delete my account"

   This routes your request straight to the team that handles account deletions.

3. 3

   Include your business name

   Tell us the restaurant or business name on the account, along with the phone number or connected email address you used with the Services, so we can locate the right records.

4. 4

   Confirm the request

   We will reply to confirm that we received your request, and may ask one follow-up question if we cannot verify ownership from your email alone. Once verified, we begin deletion.

What happens after you request

We confirm receipt of your request within 3 business days. Verified requests are completed within 45 days, except where we are required to retain information by law. If deletion will take longer than 45 days for any reason, we will tell you why and give you a revised timeline.

Once deletion is complete, you will no longer be able to sign in to the Kutlerri app or access the Services, and we may decline to provide you with further Services through the platform.

Before you delete

• Deletion is permanent - once your data is deleted it cannot be recovered, and we cannot restore your account or its history.
• Export first if you need your data - for 45 days after your account is closed we can, on request, make your business data available for export. Ask for the export in the same email if you want it.
• Active subscriptions and invoices - deleting your account does not by itself cancel a paid engagement or waive amounts already due. Tell us in your email if you also want to end your subscription.
• Team accounts - if your business has several users, deleting your individual account does not delete your organization's account or your colleagues' data. Say so in your email if you want your organization's whole account deleted, and we will verify that you are authorized to request it.

Data we delete

When we complete a verified deletion request, we delete the following:

• Account and profile information - your name, business name, email address, phone number, and role.
• Restaurant and business data you provided - menus, locations, catering pricing, prospect lists, and similar operating data.
• Communications data processed by our agents - email, SMS, and call records, including call recordings and transcripts where applicable.
• The content of your support conversations with our team.
• Connections to third-party accounts, such as a connected Google or Gmail account, or a Kutlerri-provisioned mailbox.

Data we keep, and for how long

A limited amount of information is retained after deletion, either because the law requires it or because deleting it would harm you. We keep only what is necessary for the purpose shown:

Aside from the categories above, we do not retain your personal data once a deletion request is complete.

Disconnecting Google access

If you connected a Google or Gmail account to Kutlerri, you can revoke our access at any time, separately from deleting your account. Disconnect the account inside Kutlerri, or remove Kutlerri's access directly from your Google Account at https://myaccount.google.com/permissions.

Revoking access stops any further access to your email. It does not by itself delete data we already hold, so send the deletion request described above if you also want your data deleted.

Deleting data without deleting your account

You do not have to delete your whole account in order to exercise your privacy rights. You can ask us to access, correct, or delete specific personal data, or to provide a portable copy of it, by emailing support@kutlerri.ai. See the "Your rights" section of our Privacy Policy for the rights available to you.

Questions

If you have any question about this process, or about the information we hold about you, contact us:

Terms that are not defined on this page have the meaning given to them in our Privacy Policy and our Terms & Conditions.